Shipping & Returns
Shipping Policy
When receiving an order YOU MUST COUNT THE BOXES AND NOTE ANY SHORTAGES OR OUTER CARTON DAMAGES BEFORE SIGNING. Any discrepancies in the case count or visible shipment damage not marked on the Bill of Lading for common carrier orders or the UPS electronic log BEFORE the driver leaves will not be credited.
Please Contact us within 24 hours of receiving the product if purchased online. Be descriptive as possible to help us to work faster in helping you get your refund or ship out your exchange.
Return & Exchange Policy
Credits and Return Authorizations:
All returns or credit requests must be made to the Customer Service Department within 7 days of the receipt of goods. Further instructions and prior approval must be assigned before the product may be returned. Approved credits for returns will not be applied until we receive the product back in sellable condition.
Credits for damaged or shorted product will be issued and applied to your account right away. A ten percent 10% restocking fee will be applied to all goods returned due to an ordering error or if you change your mind. The minimum restocking fee is $10.00 and the customer is responsible for the cost of returning the product. Please do not take deductions from invoice payment prior to receiving your credit memo. Deductions may be taken on your next payment with reference to the credit memo number issued.